Orders may take up to 48 hours to processed & verify credit card information before your order is shipped. Upon shipping, you will be notified by e-mail with tracking information.
You must sign for your package and it must be the same address as your billing address.
We ship to military installations. We ship all packages by USPS Priority Mail and Fed Ex. We DO NOT ship items to PO Boxes.
Ground Shipping
Please allow 7-10 business days to receive ground shipping orders
Orders arrive in 2-3 days.
Express shipping to Alaska, Hawaii, U.S. territories, rural routes and remote locations may arrive within 3 - 4 business days.
Orders arrive in 4-7 days via United States Postal Service.
International orders should be paid by PayPal to avoid holds placed on unverified international credit cards. If your payment information is unverified, we may ask for further documentation including card issuer contact information. We Ship to the following countries:
Argentina:Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)
We ship International Air via United States Postal Service or Fed Ex and packages are expected to arrive 6-10 business days. We can only provide tracking numbers for USPS and FedEx, which may be linked to tracking numbers provided by your local post.
Sunny's Hair and Wigs ships DDU, “duties and taxes unpaid” and does not collect VAT, duties and/or taxes. If additional charges incur you are responsible for payment for your package to clear customs.
Sunny’s is closed for the Holidays and does not mail any packages on Christmas Eve, Christmas Day or New Year's Eve or New Year's Day. Express Shipping is not available from December 23- Jan 2.
If you are purchasing hair for an appointment with a Sunny's Stylist or are otherwise an Atlanta/Northwestern Georgia resident, you may select to have your items shipped to our location at 2295 Peachtree Road NE 30309 to be picked up in-store. You will receive notification when your items are available. If you select In-Store Pick-Up and an item is back-ordered, you will be notified of shipping changes by a customer service representative via email along with further instructions.
Sometimes products are not available for immediate shipping. We will notify by email about the backorder status with an estimated ship date. At that time you may elect to wait for the product to ship or cancel your order.
We at Sunny’s are very proud of our products and believe in the integrity and quality of our hair. If something isn’t right with your order, please contact us at info@sunnyshairandwigs.com and inform us of your issue. While we have a strict NO REFUND policy, we do allow for ONE product exchange within ten days of purchase or receipt on intact and unused hair still in the original packaging.
To make an exchange, please send your original order with a tracking #:
Exchanges: Sunny’s Hair and Wigs
2295 Peachtree Road NE
Atlanta GA 30309
Send an email with the tracking information to info@sunnyshairandwigs.com along with your desired product. In your package, please include your original packing slip and a handwritten request of what you would like in exchange. You will be responsible for any additional shipping charges and the difference in the cost of the exchanged goods. All exchanges will be shipped standard rate once tracking information is confirmed.
